Frequently Asked Questions
Everything you need to know about your Ardell beauty experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for beauty products?
For hygiene and safety reasons, we only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Are Ardell lashes reusable?
Yes, most Ardell lashes can be reused multiple times if handled with care. We recommend removing any adhesive residue after each use and storing them in their original tray.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products cruelty-free?
Yes, Ardell is committed to being cruelty-free. We do not test our products or ingredients on animals.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.